Terms and Conditions
Your Instructor is a Self Employed Franchisee (‘Your Instructor’) of My Four Wheels Limited (‘My Four Wheels’, ‘we’, ‘us’, ‘our’).
My Four Wheels acts as an agent for your instructor in receiving your payment for driving tuition other than payments made directly by you to your instructor. Where My Four Wheels makes any bookings with, or supplies any information or documentation to you, or processes any payments for your lessons, then we act as the agent for your instructor. The contract for driving tuition is solely between you and your instructor.
Qualifications
The Driving & Vehicle Standards Agency is the government body that examines, licences and controls the standards of all driving instructors in the UK. Your My Four Wheels instructor is examined, licenced and regularly checked by the DVSA. My Four Wheels Instructors strive to deliver the highest quality of service and training. If you have any questions or doubts about your training, please contact your Instructor or the Office without delay to discuss them.
General Conduct
Your My Four Wheels Instructor is bound by a professional code of conduct, which ensures that all My Four Wheels instructors will be polite, tidy and will not smoke in the vehicle, they will also refrain from using a mobile telephone during a lesson. They will behave in a professional and ethical manner at all times.
You are requested not to smoke or use a mobile telephone during lessons and are required to behave in a manner that does not provoke or intimidate the instructor. Aggressive or violent behaviour, either physical or verbal, will not be tolerated and all future lessons will be cancelled and tuition with My Four Wheels will cease with immediate effect. In this event any monies that have been prepaid by the pupil will not be refunded.
Lessons
Following the submission of your contact details by My Four Wheels to your instructor and after the instructor has contacted you in the first instance and provided his contact details, it is the responsibility of you and your instructor for agreeing all matters relating to timing, location and duration of individual lessons.
Your Instructor may Issue you with an appointment card. It is your responsibility to ensure it is presented to the Instructor on each lesson so that scheduled appointments can be detailed. It is important that you keep this card safe, In the event of a dispute we will request sight of this card so that we can retrieve information from it to assist in a complaint situation. If you have a break in tuition for any reason it is the responsibility of you, “the pupil” to make contact with your Instructor to reschedule any future appointments. If you are unable to contact your instructor, you should in the first instance notify the office of any difficulty.
You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any loss, of a valid provisional driving licence.
Cancellation of Lessons
If you wish to cancel or rearrange a lesson, a minimum of 24hrs prior notice must be given by you. If your instructor cancels a lesson without giving this minimum period of notice your instructor shall be responsible for rearranging the lesson.
Cancellations by you must be made direct by you in the first instance by contacting the instructor, If the call cannot be taken, a voicemail message should be left so that the instructor can return your call. If you are unable to contact him/her, notification should be in the second instance by contacting the My Four Wheels office during normal office hours. Please note that calls to My Four Wheels out of office hours that are diverted to a messaging service will not be acted upon until the first available working day. You should ensure sufficient notification time is given to take this situation into consideration. My Four Wheels takes no responsibility for notifications that are not received in this situation.
If you do not give the required 24-hour notice period for cancellation of lesson (s) you will be charged for the lesson(s) concerned at standard rate. Please note that where discounted lessons have been arranged, the discounted rate will not be granted for reimbursement to the instructor, and he/she reserve the right for no further lessons to take place until this debt is paid.
In the event that you wish to cancel and or move the date of your practical driving test, the DVSA stipulates that you give 3 clear days’ notice, this means that you may/will lose your DVSA test fee.
Please note:- the following discounted courses are non – refundable should you make cancellation.
- Intensive / Fast Pass Courses
- 4 for £xx
- Any Special Offer course that is rated less than Standard Rate
Payments
You must pay for any tuition before tuition commences by using one of the following methods:
- Payment by credit or debit card to My Four Wheels by telephone to our company office.
- Payment by credit or debit card for a voucher provided by My Four Wheels.
- Payment by cash or cheque direct to your instructor (any cheque must be made payable direct to your instructor)
- Funds paid to your instructor or My Four Wheels for any product or service, must be used within 12 months of payment date, after which they will be forfeit.
Price Changes
The cost of prepaid tuition is based on the lesson price in force at the time of booking, and the rate will be honoured for a period of up to 6 months, however where prices are increased and subsequent lessons are scheduled and or booked they will be charged at the new rate.
My Four Wheels reserve the right to make price increases at any point during the financial year as a result increases in business running costs.
Price changes will also be made in the following circumstances:
- Where you have moved postcode area and requested reallocation to another instructor because your current instructor does not cover your new postcode area, you will be required to cover any difference in the hourly rate between those instructors where your new instructor charges a higher hourly rate.
- Where you have requested to switch instructors within the same postcode area and your new instructor charges a higher hourly rate than your previous instructor, you will be required to pay the difference in the hourly rate than your previous instructor
- If you make a change from manual to a vehicle with automatic (transmission) tuition, you will be asked to pay the supplement higher value
Vehicle
Your My Four Wheels Instructor will make available for use a vehicle to facilitate your lessons. The vehicle will be properly insured for this purpose and will be made available for your practical driving test. The car is fitted with dual controls, is correctly maintained, and kept clean and tidy at all times. On occasion it will be necessary to change the vehicle that has been assigned to you, this could be as a result of a breakdown, maintenance or safety issue, In this event My Four Wheels, reserves the right to change the vehicle at any time.
Tuition
Tuition is only available to persons who meet the following criteria:
- Aged 17 or over
- Holds a valid UK provisional driving licence; and is legally entitled to drive in the UK
- Satisfies the minimum eyesight requirement
4 hours for £xx Offers
The FIRST 4 hours for £xx introductory offer is for new customers only and is booked by paying the discounted rate for all 4 hours in advance. The 4 hours for £xx deal offers a paid 2 hour lesson to start, with the other 2 hours saved and delivered for free on the day of your practical driving test. In between a minimum of ten lesson must be taken at our Standard Rates.
Please Note: My Four Wheels reserves the right to withdraw Special Offers or Discounted Lessons at any time.
Fast Pass / Intensive Courses
After booking and paying for your course, you have 7 days (cooling off period) to change your mind. Should you do so, a full refund will be made, unless your course is due to commence within 4 weeks of the booking date or unless you have already taken some of the tuition hours.
Please note that due to the nature of these courses, we have a strict cancellation policy. A course may be booked by leaving a deposit. Full payment of your course must be made to the office a minimum of two weeks prior to course commencement.
If you choose to cancel a course, the following apply:
- If you cancel with 30 days or more prior notice – a full refund will be given
- If you cancel with between 14 and 29 days prior notice – a 50% refund will be given
- If you cancel with less than 14 days prior notice – no refund will be given (you will pay in full)
Course payments are taken by My Four Wheels on behalf of our self-employed driving instructors. We will book and pay the instructors and driving tests on your behalf.
Test Bookings
My Four Wheels provides a test booking service please note the following:
If you book your own Theory or Practical driving test, My Four Wheels will not be involved in arranging any cancellations or changes to those bookings. You are responsible for notifying your instructor of any test bookings that you have made, and it is your responsibility to ensure that your instructor is able to provide his services and vehicle for that booking.
My Four Wheels will not arrange to collect and transport you to any Theory Tests, it is your responsibility to make your own arrangements to attend.
Should you need to cancel or move a test date you must give the required 3 days’ notice otherwise you will lose the right for refund or transfer value with the DVSA. You must notify your instructor of your intention.
You are responsible for informing My Four Wheels Limited of any dates or times that a test cannot be taken prior to a test being booked on your behalf.
You will be notified by your instructor when he/she feels that you are ready for test, and you should therefore resist the temptation to book a practical driving test until such time as your instructor is confident of your ability and is confident that you are safe to do so.
Test Booking Fees will not be refunded
Whilst we will notify you of test bookings by email, My Four Wheels does not take responsibility for failed email notifications or incorrect email addresses. It is your responsibility to contact our office periodically to check on test bookings.
Refund Policy & Warranties
You are entitled to cancel your prepaid tuition at any time (for the provision relating to the cancellation of individual lessons please see (‘Cancellation of lessons’). If you have not taken any lesson (s) at the time of cancellation you will be entitled to a full refund of any amounts paid to My Four Wheels, subject to the points below.
If you have taken any lesson(s) at the time of cancellation you will not be eligible for a refund on any lesson(s) taken
Where it is possible to do so, we will make refund to you using the same method you used to pay us for your lessons when you made the payment. If for any reason we are unable to do this, we reserve the right to refund you by any other method we deem appropriate.
We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Merchant Operations for card collection facilities.
Refunds may take up to 10 working days to reach your account.
If you have paid using a prepaid voucher purchased directly from My Four Wheels, we will not be able to proceed with any refund after redemption of the voucher.
If you have paid using a voucher from an external scheme to which we have agreed to participate, and if it has not been redeemed, any refund requested must be made direct to the originating source, My Four Wheels will not make refunds for these vouchers. eg. ‘Wowcher, Groupon etc.
Please Note: No Refund will made after 12 months has lapsed from the date payment has been received for any lesson type.
Limitation of Liability
Your Instructor and My Four Wheels are not liable to you for any loss or damage caused, where and to the extent that:
There is no breach of any legal duty owed to you by the relevant person or body
Such loss or damage is not a reasonably foreseeable result of such a breech
Any such loss or damage, or increase in the same, results from any breach or omission by you
Any such loss or damage results from circumstances of matters outside of the reasonable control of the relevant person or body
Your Instructor, My Four Wheels shall not, in any event be liable for losses relating to any business interests you may have included, without limitation, lost profits, lost earnings, loss of opportunity or business or business interruption.
You are reminded that My Four Wheels is not party to the contract for driving tuition itself, which is between you and your instructor. This does not affect any liability that My Four Wheels may have for any loss or damage you may incur which is directly as a result of any breach (including negligence) by it or them of any legal duty owed by it or them to you.
Nothing in these terms and conditions will affect any statutory rights you may have as a consumer.
Insurance
Your Instructor will carry the appropriate motor insurance, should you be involved in a collision
Transferability of Lessons
You cannot sell or transfer lessons which have been purchased in your name to another person
Data Protection
Any Personal Data you provide will be held securely and in accordance with the Data Protection Act 1998. My Four Wheels will only use the data that you provide to us to pass to a Self-Employed Driving Instructor that is a Franchisee or 3rd Party Associate Instructor or to facilitate the booking of Driving Tests with the DVSA. We will however supply your details to any police authority or fraud investigation team should we legally required to do so. We may contact you to advise you of special offers from time to time, however we will not pass your details to any third parties without your consent.
Complaints Procedure
If you have any concerns or complaints, these should be placed in writing. If you have a complaint regarding your Instructor, you should in the first instance discuss any issues that you have with your Instructor. If the Instructor is unable to resolve any dispute or matter of dissatisfaction, then in the second instance your complaint may be escalated by placing the complaint in writing to:
My Four Wheels Limited
16 Clifton Moor Business Village,
James Nicolson Link,
York, YO30 4XG
Tel: 01904 696453
A member of our Customer Care Team will respond to your written complaint within 5 working days.
